Need a hand?

Write to support@vocabulatrix.com. The dude reads every message.

If it's about Creds or a purchase, include your ID from Settings → Your ID, so we can find your records.

Questions

What is Vocabulatrix?

A word puzzle game for iPhone and iPad. You swipe across a letter wheel, styled as a cipher wheel, to spell words and fill a crossword-style grid. Every fifth puzzle hands you a word to keep. The narrator hands you opinions the rest of the time.

Is it free?

Yes. Cred packs buy hints, clues and lives, if you want them.

Do I need an account?

No. We don't want your email either.

Can I play in Spanish?

The puzzles are English words. The menus will speak Spanish if your phone does, or if you ask them to in Settings → Interface language.

Does it work offline?

The puzzles, yes. Buying things and watching videos need the internet, which you knew.

How do I get my purchases back on a new phone?

Open Settings → Restore purchases. Creds come back only if you're signed in to iCloud: your Creds belong to your anonymous ID, and iCloud carries that ID to your new phone. Without iCloud, reinstalling on the same phone keeps your Creds, but a new phone starts fresh.

How do lives work?

You have five lives. A life is used only when you choose Try again after a puzzle gets away from you. Lives you use come back on their own; the Out of lives screen shows when the next one arrives. Once a day, it also offers a free refill back to five. You can refill with Creds too.

How do clues work?

Tap the small dot on a word in the grid to see a one-line clue for it. You get 10 free clues a day, shared by every puzzle; they come back at midnight. After that a clue costs 5 Creds, and the game asks before it spends them. A clue you've seen in a puzzle stays free in that puzzle.

What's Sprint?

Three minutes, one grid after another, as many words as you can find. It opens from Level 3, and you get five free runs a day. It's the one place in the game with a clock, and it's there only if you want it.

What's the daily gift?

A few Creds for opening the game each day, a little more each day in a row. Miss a day and it starts again from day one.

Do Creds expire?

No. Creds never expire. They have no cash value and can't be moved to another player.

I think a word is wrong.

If the game turned down a real word, tap “That's a word?” right after. We review every appeal, and if you were right the word goes into the game and the game tells you. For a definition that looks off, write to us with the word.

What's “Your ID”?

A random ID the game makes the first time you open it. It doesn't contain your name, email or phone number. Settings → Your ID shows it; quote it when you write to us.

How do I delete my data?

Settings → Delete my data deletes your progress, Codebook and Creds on this phone, in iCloud and on our servers, and your records with the services we use for purchases and analytics. It can't be undone, and it needs a connection. The privacy policy has the details.

Can I get a refund?

Purchases go through Apple, and Apple handles refunds at reportaproblem.apple.com. We can't issue them ourselves.